FAQ

Why haven't I received my eVisa/eTA?
Some countries only accept visa submissions a few months in advance. Sherpa still accepts submissions outside this window, and takes care of ensuring that e...
Thu, 31 Oct, 2019 at 5:22 PM
What's going on with my application?
We review applications before submitting them to the relevant government. This helps ensure that applications are approved on the first try, and that there ...
Fri, 8 May, 2020 at 1:53 PM
So you need an embassy visa...
What is an Embassy Visa? An embassy visa is a traditional paper visa offered by the government of the country that you intend to visit. We use the term emb...
Thu, 19 Sep, 2019 at 12:16 PM
I ordered multiple eVisas. Why did I only receive one?
We deliver your visas as soon as they are approved, and some governments process grouped applications one at a time. This means that there could be a de...
Fri, 5 Jul, 2019 at 11:37 AM
What's the difference between an eVisa and an eTA?
While eVisas and eTAs often seem identical to travellers, there is an important practical difference between the two. Generally, an eVisa is a paper visa pr...
Fri, 10 May, 2019 at 5:35 PM
Do I need to print my eVisa/eTA?
If you receive a PDF copy of your eVisa/eTA, we recommend that you print two copies to bring with you while travelling. While not always required, it can be...
Fri, 5 Jul, 2019 at 6:53 PM
I am travelling to multiple places in the country. How do I enter my accomodation?
When filling out an application, you only need to enter your first place of stay in the country. If you are travelling with a tour group, they should pr...
Fri, 5 Jul, 2019 at 6:44 PM
Why do you need to know my _______?
We sometimes get questions about the type of information that we're asking for. Depending on the destination, applications can ask for some fairly pers...
Fri, 10 May, 2019 at 3:37 PM
I made a mistake on a recently submitted application. How can I change it?
If you've recently submitted an application for an eVisa, we may still be reviewing it. During this time we are happy to change the details to ensure t...
Wed, 28 Aug, 2019 at 9:45 AM
What is Sherpa's privacy policy?
In order to apply for your eVisa, we need some personal information as required by the relevant government. Sherpa does not use this data for any purpose ot...
Fri, 9 Aug, 2019 at 11:02 AM