We review applications before submitting them to the relevant government. This helps ensure that applications are approved on the first try and that there are no mistakes that might cause issues while travelling.


Due to world-wide travel restrictions, we may hold on to your application for a period of time before submitting it to the government. We always take your travel date into account in order to ensure that you will receive your documents well before travelling.

You'll receive the confirmation email as soon as you submit your application with us, and a second when the government processes your application.

  • If your application was successful, you'll receive an email with more information. If there is a document it will be attached to the email with instructions regarding whether or not you need to print it. Some eTA's are electronically tied your passport and no actual document exists. Please always keep track of the confirmation number included in this email.
  • If your application was not successful, you'll receive an email with next steps. This is often just a matter of submitting additional documents before the government approves the application.


If you never received a confirmation email or if the indicated time period has passed, please email support@joinsherpa.com and we would be happy to help you out.